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Refund & Return Policy

Due to the nature of our products all sales are final. If we verify that we made an error, we will reprint the order or issue a credit or refund accordingly. Customer must contact us within 10 business days of receiving their order to inform us of any defects discovered in the ordered product failing which Customer is deemed satisfied with the product. In certain cases, we may request the printed material before proceeding with a reprint, credit, or refund. We are not responsible for any errors or omissions once approvals have been received by a client.

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Copyright © 2007 - 2023 Digital Elementz Media Group - All Rights Reserved

Copyright © 2007 - 2022 Digital Elementz Media Group - All Rights Reserved

Artwork Upload Instructions

Your files will be processed by a DEMG pre-press technician to maximize print quality and guarantee results.

  1. Accepted file formats – We accept files in pdf, .jpg, ,.jpeg, .png, .psd, .eps, or .ai.
  2. Colour Profiles – RGB vs CMYK? While some printers can print in RGB mode, the conversion process to CMYK may produce unexpected results. It’s recommended to use a CMYK profile to match the printer process Ensure that your PDF is high resolution and that all images are using CMYK profile at 300 DPI.
  3. Fonts – All fonts must be outlined (not embedded). This avoids us having to find your font’s when prepping your file for print.
  4. Dieline’s must be a single path stroked using a separate spot colour called Dieline and should be on its own layer.
  5. Vector Graphics – Please provide vector only artwork for type, logos, shapes and all other artwork. Only provide embedded raster artwork for actual 4/C images.
  6. Black & Rich Black – Black type should have the following values: CMYK 0/0/0/100. For “Rich black” we recommend using CMYK 40/40/40/100.
  7. Trim & Bleeds – The trim size of the Illustrator file must match the final trim size of the label. For bleed, we recommend a minimum of 0.125 inches all around.
  8. Double Sided Printing – Files must be submitted with the correct orientation to ensure proper back up.
  9. Spot UV, Metallic Foils & White ink printing – For orders with custom finishing please supply a single file for your CMYK printing (if necessary) and a separate file with your spot UV layer representing the custom finish. Remember to set overprints on any Dieline.
  10. Unnecessary Objects – Make sure to DELETE any hidden layers that are not intended to print (ie: setup guides, unused layers or other hidden elements) to ensure no risk of them appearing on the final print.  Please note that form fields, comments, or annotations in PDFs will not be printed.
  11. Borders – It is best to try to avoid using borders in your design. If a border is too close to the trim, the trim may be slightly off-center.