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Terms & Conditions

Welcome to Digital Elementz Media Group (DEMG), a graphic design & print agency. These Terms and Conditions govern your use of our services and products. By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

General
1.1 Acceptance: By using our services, you confirm that you are at least 18 years of age or have obtained the consent of a parent or legal guardian to use our services.

1.2 Modifications: We reserve the right to modify, update, or replace these Terms and Conditions at any time without prior notice. Changes are effective immediately upon posting. It is your responsibility to review the Terms and Conditions periodically. Continued use of our services after any modifications constitutes acceptance of the updated Terms and Conditions.

Ordering
2.1 Product Information: We strive to provide accurate and up-to-date information about our products and services. However, we do not warrant that all information, including pricing, product descriptions, and availability, is error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice.

2.2 Order Placement: By placing an order, you agree to provide accurate, complete, and current information. We reserve the right to refuse or cancel any order, at our sole discretion, if the information provided is inaccurate, incomplete, or violates our Terms and Conditions.

2.3 Proofing: It is your responsibility to review and approve all proofs before printing. We will not be held responsible for any errors, typos, or design issues once the proof has been approved.

2.4 Cancellations: Once an order has been placed and payment has been processed, cancellations are not guaranteed. Contact our customer service team immediately if you need to cancel an order. If cancellation is possible, applicable fees may apply.

Pricing and Payment
3.1 Pricing: All prices for products and services are displayed in the currency specified on our website and are subject to change without notice.

3.2 Taxes and Fees: You are responsible for any applicable taxes, customs duties, or fees associated with your order. These additional charges may be added to the total cost of your order.

3.3 Payment: Payment is required at the time of placing an order. We accept payment through the methods specified on our website. By providing payment information, you represent and warrant that you have the legal right to use the payment method.

3.4 Refunds: Refunds are issued at our discretion and are subject to our Refund Policy.

Intellectual Property
4.1 Ownership: All intellectual property rights, including copyrights, trademarks, and designs, related to our products and services, remain the exclusive property of Fine Print Events.

4.2 Use of Designs and Logos: By submitting designs, logos, or other materials for printing, you warrant that you have the legal right to use and reproduce the materials. You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display the materials for the purpose of fulfilling your order.

Delivery
5.1 Shipping: We will make reasonable efforts to deliver your order within the estimated time frame. However, we are not responsible for delays or failures in delivery caused by factors beyond our control, such as shipping carriers, customs, or natural disasters.

5.2 Risk of Loss: The risk of loss or damage to your order passes to you upon delivery. We recommend inspecting your order upon receipt and contacting us within 48 hours of delivery if any issues arise.

Limitation of Liability
6.1 Disclaimer: Our products and services are provided on an “as is” and “as available” basis without any warranties, whether express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

6.2 Limitation of Liability: In no event shall Digital Elementz Media Group (DEMG) be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our products, services, or these Terms and Conditions. Our maximum liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by you for the specific order giving rise to the claim.

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Canadian Jurisdiction. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Canadian Jurisdiction.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at [email protected].

Last updated: Monday, October 23rd, 2023

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Copyright © 2007 - 2023 Digital Elementz Media Group - All Rights Reserved

Copyright © 2007 - 2022 Digital Elementz Media Group - All Rights Reserved

Artwork Upload Instructions

Your files will be processed by a DEMG pre-press technician to maximize print quality and guarantee results.

  1. Accepted file formats – We accept files in pdf, .jpg, ,.jpeg, .png, .psd, .eps, or .ai.
  2. Colour Profiles – RGB vs CMYK? While some printers can print in RGB mode, the conversion process to CMYK may produce unexpected results. It’s recommended to use a CMYK profile to match the printer process Ensure that your PDF is high resolution and that all images are using CMYK profile at 300 DPI.
  3. Fonts – All fonts must be outlined (not embedded). This avoids us having to find your font’s when prepping your file for print.
  4. Dieline’s must be a single path stroked using a separate spot colour called Dieline and should be on its own layer.
  5. Vector Graphics – Please provide vector only artwork for type, logos, shapes and all other artwork. Only provide embedded raster artwork for actual 4/C images.
  6. Black & Rich Black – Black type should have the following values: CMYK 0/0/0/100. For “Rich black” we recommend using CMYK 40/40/40/100.
  7. Trim & Bleeds – The trim size of the Illustrator file must match the final trim size of the label. For bleed, we recommend a minimum of 0.125 inches all around.
  8. Double Sided Printing – Files must be submitted with the correct orientation to ensure proper back up.
  9. Spot UV, Metallic Foils & White ink printing – For orders with custom finishing please supply a single file for your CMYK printing (if necessary) and a separate file with your spot UV layer representing the custom finish. Remember to set overprints on any Dieline.
  10. Unnecessary Objects – Make sure to DELETE any hidden layers that are not intended to print (ie: setup guides, unused layers or other hidden elements) to ensure no risk of them appearing on the final print.  Please note that form fields, comments, or annotations in PDFs will not be printed.
  11. Borders – It is best to try to avoid using borders in your design. If a border is too close to the trim, the trim may be slightly off-center.